HER Melanin Store Policy

Store Policy – Her Melanin Empire

Thank you for shopping with Her Melanin Empire! Please review our store policies below before placing your order:

📦 Order Processing Time
All orders are processed within 24–48 business hours (excluding weekends and holidays). Once your order has been processed and shipped, you will receive a tracking number via email. If you are using Afterpay or Zip as your preferred payment method please be advised the processing time is 3-4 BUSINESS DAYS. 

• Processing times are only during BUSINESS DAYS! We do NOT process or ship items during the weekend. 

🚚 Shipping & Tracking
Please double-check your shipping information before completing your purchase. Incorrect or incomplete addresses may cause delays, and we are not responsible for lost packages due to incorrect shipping details. UPS , DHL or Fedex will be the carriers for your order.

**PICKUP IS NOT AVAILABLE AT THE MOMENT**

Overnight shipping can be provided.. PLEASE REACH OUT TO US VIA EMAIL AT: hermelaninempire@gmail.com BEFORE ordering. 

🔁 No Refund Policy
Once processing has started, refunds are NOT available.  By completing your purchase, you acknowledge and agree to this policy.

📨 Order Inquiries
For questions regarding your order, please email us at hermelaninempire@gmail.com. We’re happy to assist!

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